Cashier Staff

Delia's Tamales

Reports to: Cashier Lead > Manager > Supervisor

Position Summary:

A cashier’s primary role is to assist customers in the in-store checkout process.  The cashier is responsible for ringing up sales, bagging items, verifying prices, collecting payments, giving appropriate change, and processing debit and credit card transactions.


  • Candidate may be required to have a high school diploma or GED
  • Bilingual: English/Spanish preferred but not required
  • Must be able to pass in-house training and orientation sessions

Job Knowledge/Experience:

  • Previous experience in food services is preferred but not required
  • Must be able to have basic math skills and computer knowledge
  • Must be able to work a flexible schedule including weekends, evenings, and holidays.
  • Must have good telephone etiquette
  • Strong customer service skills are a must
  • Strong attention to detail
  • Must be able to multi-task based on customer flow and seasonal demands

Position Responsibilities:

  • Must be able to greet customers, take their orders and deliver orders to customers.
  • Responsible for processing credit card payments, accepting cash payments, and accounting for sales utilizing a POS (Point of Sale) system for transactions.
  • Ensure all orders are delivered to the customers on time
  • Will be required to count money daily in the cash drawer at the beginning of each work shift and ensure that an audit is performed at the end of the shift to account for the till.
  • Resolves customer complaints, guide them and provides relevant information.
  • Responsible for learning menu items and pricing.
  • When not helping customers employees are expected to clean and arrange eating and service areas.
  • Will perform other duties as assigned by management.

Customer Service:

  • Provide excellent customer service and communication skills to all of Delia’s customers.


A. The following table provides physical requirements that will be associated with, but not limited to, this position:        

Light/moderate lifting up to 50 lbs. from the floor to waist height. Yes Kneeling Yes
Must be able to assist other employees with lifting more than 50 lbs. Yes Walking Yes
Light/moderate carrying up to 50 lbs. Yes Standing for long periods of up to 8-10 hours or longer Yes
Straight pulling Yes Sitting Yes
Pulling hand over hand Yes Pushing Yes
Repeated bending Yes Stooping/Bending Yes
Reaching above shoulder Yes Climbing Stairs No
Simple grasping Yes Climbing Ladders Yes
Dual simultaneous grasping Yes Depth Perceptions needed Yes
Ability to see Yes Identify Colors Yes
Operating restaurant equipment Yes Twisting Yes
Operating mechanical equipment Yes Crawling No
Ability to read and write Yes Ability to Count Yes
Ability to hear verbal communication without aid Yes Operating Personal Vehicle Yes
Ability to comprehend written/verbal communication Yes

B. Working Conditions: The individual spends over 95% of his/her time in an air-conditioned environment with varying exposures to noise. There is protection from weather conditions but not necessarily from temperature changes.

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