Return Policy

 

What is your Return Policy?

All items are final sale. If an item arrives damaged or spoiled, our Customer Support team will work with you to determine an appropriate solution. Please reach out to our team at support@deliastamales.com to resolve the issue within 14 days of delivery.

 

My order arrived thawed or warmer than expected

We at Delia’s and our partner shops take enormous pride in making sure that your order is packaged properly and shipped at the appropriate speed so it arrives to your doorstep in good condition and safe to consume. While we regularly conduct test shipments and adjust shipping speeds or packaging according to the season to mitigate the risk of shipping fresh and frozen foods, occasionally packages are affected by conditions beyond our control, such as extreme seasonal temperatures.

If you have additional questions about the condition of your order, or you believe that your order is not safe to consume, please contact our Customer Support team at support@deliastamales.com within 14 days of delivery. Goldbelly is not responsible for orders that are damaged due to extreme seasonal temperatures, however we handle each inquiry on a case-by-case basis and are happy to assist you.

 

My order is missing something or contains the wrong item(s)

Sorry to hear that! Please contact our Customer Support team by sending an email to support@deliastamales.com within 14 days of delivery. Please include your order number, the name of the product and tell us about the damage or defect.
Our partners do their very best to pack your order perfectly. We understand that sometimes mistakes are made and we will work to resolve your issue as quickly as possible.

 

My item(s) arrived damaged. What do I do?

We’re so sorry to hear this! Please contact our Customer Support team at support@deliastamales.com within 14 days of delivery with your order number as well as details and photos of the damage or defect. Please share photos that include:
• A photo of the area of concern
• Two full shots of the product (from the side and overhead)
• A shot of the packaging/box

We understand that sometimes items get damaged and we will work to resolve the situation quickly. In most cases, our partners will reship your order at the next available ship date.

 

I sent my order as a gift and the recipient was not available or didn’t open the package in time

Customers are responsible for notifying their recipients that a perishable item is on the way, and for confirming that they are available to receive a package. You have the option to notify them by by opting in to shipping email notifications at checkout, and providing the recipient’s phone number for delivery questions. Delia’s is not responsible for packages reported damaged due to a delay in opening and properly storing the package’s contents upon delivery. In this circumstance, please contact our Customer Support team at support@deliastamales.com and we will offer a resolution on a case-by-case basis.

 

I received my package as a gift and it arrived damaged or incorrect

We’re so sorry for the trouble with your gift! We’re here to help.
Please contact our Customer Support team at support@deliastamales.com within 14 days of delivery with the order number listed on your packing slip as well as details and photos of the damage, defect or wrong product. Please share photos that include:
• A photo of the area of concern
• Two full shots of the product (from the side and overhead)
• A shot of the packaging/box
We will work to resolve the situation quickly. For security reasons, we will contact the purchaser to notify them of the issue, and receive their authorization for any further activity on their Delia’s account. In most cases, our partners will be happy to reship your gift at the next available ship date.

 

What are Delia’s shipping rules and policies?

Update as of 12/23/21: FedEx and UPS hubs around the country are experiencing delays due to overall e-commerce volume, inclimate weather and the added safety measures in place due to the current resurgence of COVID-19. They are committed to preparing and delivering your package as quickly as possible.

Delia’s takes enormous pride in our tamales and strive to deliver them in the best possible condition on the requested delivery date.

While there are many things we do to mitigate the risk of shipping fresh and frozen food around the country, there are unfortunately some things outside of our control like the weather and transit delays once the package is in the hands of FedEx or UPS. As such, the shipping guidelines published on this website are not guarantees of a shipping or arrival date.

Delia’s is unable to guarantee time of delivery, as this is all subject to the local carrier. Most carriers will deliver packages anytime between 8am-10pm. If you are placing an order for a time-sensitive event, we recommend placing your order early and scheduling it to arrive 2+ days before your event. A majority of our products can be frozen or refrigerated upon arrival to preserve freshness.

In anticipation of high package volumes (especially during holidays) or other uncontrollable events, we may have your order ship early to ensure that it arrives in good condition. Delia’s reserves the right schedule the arrival of your order earlier or later than estimated to prevent delays, based on operational conditions.

Delia’s is not responsible for delays in transit caused by high package volume, weather, mechanical error, strikes, natural disasters, terrorism safety control, local carrier mis-scans or inaccurate/incomplete shipping information, and we do not require a signature for the release of any shipment. Leaving a package at an address is ultimately up to the complete discretion of the individual delivery person and is therefore entirely outside our control.

Delia’s does not require a signature for the delivery of most of its packages.  Delia’s is not responsible for packages that require a signature but are not delivered because no one is home to sign.

Customers are responsible for checking that all shipping information is correct before submitting an order as well as in their order confirmation email. If you need to modify the delivery address once your order has shipped, a $19 address change processing fee will apply to your order. Once an address modification is requested, carriers require one business day to process the change, which may delay the package. Delia’s is not responsible for delays in transit caused by address modification.

There are no returns, refunds or cancellations allowed on any orders that have shipped.

All packages are shipped via UPS or FedEx and therefore we cannot ship to P.O. Box addresses.

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